Contact Us

We would love to hear from you. Whether you have a question about our detection tools, need technical support, want to report an issue, or are interested in enterprise solutions, the EyeSift team is here to help. Reach out to us using any of the methods below, and we will get back to you as quickly as possible.

Our Office

EyeSift Headquarters
1234 Tech Boulevard
San Francisco, CA 94105
United States

Business Hours

Monday through Friday: 9:00 AM - 6:00 PM PST
Saturday and Sunday: Closed
We observe all major United States federal holidays.

Email Contacts

Please direct your inquiry to the most appropriate email address for the fastest response:

  • General Support: [email protected] - For questions about using EyeSift, technical issues, and general inquiries.
  • Enterprise Solutions: [email protected] - For organizations interested in volume licensing, custom integrations, and dedicated support.
  • Legal Inquiries: [email protected] - For legal questions, terms of service inquiries, and compliance matters.
  • DMCA Notices: [email protected] - For copyright-related notices and counter-notifications.
  • Privacy Requests: [email protected] - For data access, deletion, and privacy-related requests.
  • API Access: [email protected] - For inquiries about API access, developer documentation, and integration support.

Response Times

We strive to respond to all inquiries as promptly as possible. General support emails are typically answered within one to two business days. Enterprise inquiries receive a response within one business day. Legal and DMCA notices are acknowledged within two business days and processed according to our published policies. Privacy requests are handled within the timeframes required by applicable law. During periods of high volume, response times may be slightly longer, and we appreciate your patience.

What to Include in Your Message

To help us assist you as efficiently as possible, please include the following information in your message when applicable:

  • A clear description of your question, issue, or request.
  • The specific EyeSift tool or feature your inquiry relates to (text, image, video, or audio analysis).
  • Any relevant screenshots, error messages, or file details.
  • Your account email address, if applicable.
  • The browser and operating system you are using, if reporting a technical issue.

Enterprise Solutions

EyeSift offers tailored solutions for organizations with advanced AI detection needs. Our enterprise offerings include volume analysis capabilities with batch processing, custom API access with dedicated rate limits, priority support with guaranteed response times, custom integration development for your existing workflows, dedicated account management, and enhanced reporting and analytics. To learn more about how EyeSift can serve your organization, contact our enterprise team at [email protected]. We are happy to schedule a call to discuss your specific requirements and how EyeSift can help address your AI detection challenges.